Please read these Terms & Conditions carefully. You must not make any booking with Globetrotting Pty Ltd unless you understand and agree with these Terms & Conditions. By proceeding with your booking, you are accepting these Terms & Conditions in their entirety.
These Terms and Conditions were last updated: 20 February 2025
In these Terms & Conditions:
- a reference to “we”, “us” and/or “our” is a reference to Globetrotting Pty Ltd; and
- a reference to “you” or “your” is a joint and several references to the leader of your group as nominated in the Booking Form (“Party Leader”) and each individual participant specified in the Booking Form (“Rider”).
1 Making Your Booking
1.1 Before we can assist you with your booking, you must complete the booking form provided on our website (Booking Form) in its entirety and provide us with all required information to ensure we can properly facilitate your booking and travel plans.
1.2 By completing and submitting the Booking Form to us you:
(a) warrant that you are at least 18 years of age, you have the consent and authority to submit the Booking Form on behalf of all the individuals identified as Riders on the Booking Form and if a Rider in the Booking Form is under the age of 18 years of age that you are submitting the Booking Form on their behalf as their parent or legal guardian with the necessary authority to do so;
(b) enter into a binding contract with us consisting of the Booking Form and these Terms and Conditions;
(c) warrant that the information you have provided to us (including in the Booking Form) is true, complete and accurate;
(d) warrant that each Rider has the experience and capability as described in the Booking Form;
(e) as the Party Leader are responsible for all payments due in respect of the booking; and
(f) expressly authorise us to make travel bookings on your behalf and to arrange the relevant contracts between you and third-party suppliers and/or outfitters as your holiday booking agent.
2 Our services as holiday booking agent
2.1 In accordance with these Terms and Conditions, you appoint us, and you grant us the authority to act as your travel agent and arrange, confirm and book accommodation and services required for us to facilitate your holiday booking in accordance with the details provided to us in the Booking Form. As part of our role, we may assist by providing information and guidance as to travel and ride requirements and be the point of contract between you and third-party suppliers and/or outfitters.
2.2 We take reasonable care to choose reputable third-party suppliers and/or outfitters, and exercise the reasonable skill and care required to negotiating contracts on your behalf with those third-party suppliers and/or outfitters when booking your holiday.
2.3 Our role is limited to that of a holiday booking agent providing services to facilitate your holiday booking, but we do not directly provide any of the services that you elect to book as part of your booking.
3 Booking Deposit and payment balance
3.1 To enable us to proceed to engage third-party suppliers and/or outfitters to facilitate your booking, you will be required to pay a non-refundable deposit of 50% of the total booking cost when making your booking (“Booking Deposit”), unless:
(a) the booking is made 10-weeks or less before departure, in which case, full payment must be made when booking; or
(b) we have agreed to enter into a Payment Plan in accordance with clause 4 , in which case your Booking Deposit will be the amount specified in the Payment Plan.
3.2 The Booking Deposit is required to secure our services and enable us to proceed with facilitating your travel and ride arrangements with third-party suppliers and/or outfitters. As such, subject to 6.3(c), the Booking Deposit is non-refundable.
3.3 Your booking will only be confirmed when the Party Leader has made payment of the Booking Deposit, or, if full payment is required, payment in full has been received by us.
3.4 An email will be to the Party Leader with an invoice for the balance of your booking cost (i.e. the total booking cost less the Booking Deposit and any instalments (if applicable) paid) (“Final Invoice”) 11 weeks before your departure date.
3.5 You agree to carefully review the Final Invoice when it is received and immediately notify us in writing if you wish to make any changes.
3.6 If the payment of the Final Invoice is not made in full by the due date specified on the Final Invoice, we will issue a payment reminder immediately after the missed due date. If payment is not received within 5 days following the reminder, we reserve the right to cancel your booking, and any refund will be forfeited.
4 Payment Plans
4.1 We may, at our discretion, agree to enter into a payment plan with you, on the following terms (“Payment Plan”):
(a) the total cost of your booking will be divided by the number of payments requested by you and agreed by us to be made under the Payment Plan;
(b) the first payment under the Payment Plan will be taken as the Booking Deposit to secure your booking;
(c) we will then invoice your subsequent payments at regular intervals between the date you make your booking and your departure date. The exact date of issue for each invoice will depend on your departure date. We calculate the dates on which your payments are due by:
(i) ensuring that the final invoice is issued 11 weeks prior to your departure date;
(ii) we then calculate the number of days between the date on which your booking is made and the date on which your final payment is due;
(iii) we then divide that number of days by the number of payments to be made under the Payment Plan to calculate the number of days between each payment;
(iv) we then add the applicable number of days to the date you made your booking to identify when your first payment is due, and so on; and
(v) we will then issue invoices for each payment, seven days before payment is due.
For example: John makes a booking with us on 1 January, and we agree a Payment Plan of five instalments. His group is not due to depart until 1 January of the following year. There are 365 days between those dates. The fifth and final payment will be invoiced on 16 October, which is 11 weeks before the departure date of 1 January. There are 288 days between 1 January and 16 October. 288 days divided by 5 is 58 days. This means that we would provide you with invoices every 58 days from 1 January.
(d) If you fail to make any of the payments under the Payment Plan by their due date, we will issue a payment reminder immediately after the missed due date. If payment is not received within 5 days following the reminder, we reserve the right to cancel your booking, and any refund will be forfeited.
4.2 We reserve the right to issue invoices outside of the allocated payment dates as specified in the Payment Plan, with the due date for payment being the date indicated on each invoice, provided that the due date is not earlier than the allocated payment dates outlined in the Payment Plan.
5 Payments by Credit Card and Debit Card
5.1 All payments made with credit cards and debit cards will attract a surcharge based on the currency in which payment is made as follows:
(a) for payments made in USD, CAD, EUR, GBP: 2.5% surcharge.
(b) for payments made in AUD using a domestic card: 1.2% surcharge.
(c) for payments made in AUD using an international card: 2.9% surcharge.
(d) for payments made in NZD: 1.3% surcharge.
6 Potential Price Variations
6.1 Holiday bookings may be subject to cost changes if there is an increase or decrease in the number of ride participants.
6.2 The cost of your holiday booking may be subject to increases due to fluctuations in currency exchange rates, surcharges issued by a supplier, changes to transfer or transport costs, and tax variations (“Surcharges”).
6.3 Any cost changes under clause 6.1 and any additional Surcharges will be set out in the Final Invoice if known at that time. If there are any additional Surcharges after the Final Invoice, we will invoice you for those Surcharges when they become known provided that we:
(a) not invoice for any Surcharges that arise within 30 days of your departure date;
(b) only invoice for Surcharges where the additional cost exceeds 2% of the total cost of your booking; and
(c) if the applicable Surcharge is greater than 10% of the cost of your booking, you may cancel your booking within 7 days of the issue date printed on the surcharge invoice and receive a full refund of all monies paid to us, excluding amendment charges under clause 7.4(a).
6.4 Unless we specify otherwise, any invoice for Surcharges must be paid within 7 days of the date it is issued.
7 Changes by you
7.1 You agree to provide us with written notice (via email) of any requested changes to your booking at the earliest opportunity, and no later than 90 days before your departure date.
7.2 We reserve the right to refuse any requests to change your booking if they do not comply with the time frame outlined in clause 7.1 and are made within 90 days of your departure date.
7.3 While we will make our best efforts to accommodate any requested changes within the time frame outlined in clause 7.1, we do not guarantee that changes can be made, as our ability to do so is subject to the requirements, restrictions, and availability of third-party suppliers and/or outfitters.
7.4 To accommodate change requests made in accordance with clause 7.1:
(a) we may require an upfront payment of an administrative fee per person of $500.00 for our services in investigating and facilitating changes to arrangements with third-party suppliers and/or outfitters, in the currency of the invoice of your ride;
(b) we will require payment of all invoices to date being paid in full and payment of the administrative fee, before engaging with the third-party suppliers and/or outfitters to investigate whether the requested changes can be made; and
(c) before issuing and confirming any requested change, we will require payment of any additional costs imposed by third-party suppliers and/or outfitters, including any Surcharges, in the currency of the invoice of your ride.
7.5 We may waive the administrative fee under 7.4(a) if the change request involves adjusting the departure date for the same holiday and ride booking within the same season.
7.6 We will not accept or investigate change requests if invoices remain due and payable at the time that we receive your requests.
7.7 Following our investigations and engagement with third-party providers and/or outfitters, we will provide you with confirmation of whether the requested changes can be made, setting out additional applicable fees and Surcharges to effect the changes (“Change Confirmation”).
7.8 Within 3 business days of the Change Confirmation, you must elect, in writing, whether you agree proceed with the requested changes and pay any additional costs imposed by the third-party suppliers and/or outfitters, including any Surcharges.
7.9 If you agree to proceed with the requested changes in accordance with clause 7.6 and 7.7 we will issue with an invoice for the additional costs imposed by the third-party suppliers and/or outfitters, including any Surcharges, in accordance with 7.4(c).
7.10 Additional supplier fees may apply when a booking is changed, and if we incur any liability for such fees due to the requested changes, you agree to fully indemnify and hold us harmless for the amount of the fee, along with any associated costs or expenses.
7.11 In addition to clauses 7.1 to 7.9 , if you have booked the Okavango Delta ride in Botswana and you wish to change your departure date:
(a) your new departure date must be for the same ride;
(b) if you booked and received the early bird special rate, that special rate may not apply for your new departure date; and
(c) the new departure date must fall within 12 months of the date on which we receive notification of your request to change your booking.
For example: you have booked a ride with a departure date of 31 December 2017. You notified us by email sent at 5.05pm on 30 October 2017 that you wish to change your departure date, which we received on 31 October 2017 at 9.01am. In this situation, you will be able to choose a new departure date, subject to the original supplier’s availability, until 31 October 2018.
8 Changes or cancellation by us
8.1 We may cancel your booking if it is necessary to do so because:
(a) it is not safe to proceed with the ride;
(b) the ride cannot be conducted because of events beyond our reasonable control such as fire, floods or other adverse weather, earthquakes, tsunamis, pandemics or epidemics, war, civil unrest, or terrorism; or
(c) third-party supplier cancels your booking.
8.2 We, or third-party suppliers and/or outfitters, may be required to make changes to your booking and we reserve the right to make changes to your booking at any time provided that those changes do not materially change the nature of the ride experience that you have booked.
8.3 If we change or cancel your booking, we agree to notify you immediately and, in any case, give you as much notice as is reasonably possible in the circumstances.
8.4 If we cancel your holiday booking, at our discretion, we may offer to transfer your holiday booking to a comparable alternative with the same third-party supplier and/or outfitter or an alternative third-party supplier and/or outfitter, where comparable alternatives are available. If you agree to transfer to an alternative comparable holiday booking that is:
(a) less expensive, you will be entitled to a refund of the difference in price; or
(b) more expensive, you will be required to pay the difference in price within 7 days of agreeing to the alternative comparable booking.
8.5 If we do not offer or you do not agree to transfer to an alternative holiday booking, we will provide you with and you may elect either:
(a) on the terms set out in clause 8.6, a credit voucher to be used with any of third-party suppliers and/or outfitters we engage with; or
(b) on the terms and to the extent recoverable as set out in clause 8.8, a refund.
8.6 All credit vouchers are non-transferable and must be used within 36 months of the date on which the credit voucher is issued. A credit voucher is used when a booking is made using the credit voucher (i.e. the booking must be made within 36 months of the date of issue of the credit voucher, but the holiday booking can be scheduled to occur at a later date). If you use a credit voucher for a subsequent booking and the subsequent booking results in a change in price, you agree that:
(a) you will pay the difference between the value of the credit voucher and any increased price; and
(b) if the subsequent booking is for a price lower than the value of the credit voucher, you will be provided a new credit voucher for the difference in price.
8.7 Credit vouchers may only be used once and if you use a credit voucher for a subsequent booking and then elect to cancel the subsequent booking in accordance with clause 9.1(b), you agree that:
(a) only additional sums paid by you in accordance with clause 8.6(a) to accommodate an increased price may be eligible for a further credit voucher;
(b) the value of the original credit voucher itself will not be available to use in a subsequent booking;
(c) any further credit voucher issues will be in accordance with clause 8.6; and
(d) you will not be entitled to any credit voucher if you failed to comply with the cancellation requirements set out in clause 9.1.
8.8 As we are a booking agent, we do not actually provide the services included in your holiday booking package and can only provide refunds to the extent that we can secure them from the third-party supplier and/or outfitter. Any refund will:
(a) be limited to the amount that we actually recover from the relevant third-party suppliers and/or outfitters; and
(b) subject to a 20% administration cost of total ride price, which we are entitled to retain as compensation for our services in facilitating and coordinating the engagement of third-party suppliers and/or outfitters.
8.9 If acting in good faith, the third-party supplier and/or outfitter for a holiday booking determines that a Rider does not have the experience and capability described in the Booking Form and their participation in specific activities during the holiday would impede the conduct of those activities or create a risk to the health and safety of any person, then:
(a) the third-party supplier and/or outfitter may exclude the Rider from the relevant activities to the extent necessary to mitigate the interference with activities or limit health and safety risks posed to any persons; and
(b) the Rider will not be entitled to any form of refund or compensation for said exclusion; and
(c) neither us nor the third-party supplier and/or outfitter will be held liable for any loss or damage caused as a result of the third party-supplier and/or outfitter excluding the Rider from the relevant activities.
9 Cancellation by you
9.1 Unless you cancel your holiday booking pursuant to clause 6.3(c), if you choose to cancel your booking for any other reason:
(a) you must promptly notify us in writing of your cancellation;
(b) if you cancel at least 90 days prior to your departure date, you will receive a credit voucher as per clauses 8.5(a) and 8.6;
(c) if you cancel within the 90 days prior to your departure date, any payments made up until the date we receive your cancellation notice will be forfeited, and you will not be entitled to a credit voucher or refund; and
(d) we are not liable for any losses, damages, costs, or expenses you incur, including travel-related expenses, as a result of your cancellation, regardless of the reason for to cancel your holiday booking.
9.2 Following receipt of your notice of cancellation, we will confirm, in writing, that your cancellation notice has been received.
9.3 For the avoidance of doubt, you acknowledge and agree that we are not liable if you choose to cancel your holiday booking due to political unrest, war or threat of war, riots, civil unrest, airport or port closures, flight cancellations or delays, industrial disputes, terrorist activity, natural disasters, fire, epidemics or health risks, acts of God, adverse weather conditions, or any other similar events.
10 Our liability to you
10.1 These Terms and Conditions do not intend to modify, limit or exclude any statutory warranties or rights that you may be entitled to by operation of law (“Non-Excluded Guarantees”).
10.2 Except as expressly set out in these Terms and Conditions or in respect of the Non-Excluded Guarantees, our liability in respect of any warranty is limited to the fullest extent permitted by law and we make no warranty or other representation as to the quality or suitability of the services provided by us or any third-party supplier and/or outfitter.
10.3 You acknowledge and agree that we are not liable for any losses, damages, costs, or expenses that you suffer or incur as a result of your acts or omissions and/or the acts or omissions of any Rider or third party, including third-party suppliers and/or outfitters that you elect, and we engage on your behalf upon your requests and with your approval.
10.4 If you are a consumer within the meaning of the Competition and Consumer Act 2010 (CCA), our liability is limited to the extent permitted by section 64A of Schedule 2 of the CCA.
10.5 If you are not a consumer within the meaning of the CCA, our liability for any loss or damage arising out of the services we provide (or those provided by a third party for whom we may be liable), is limited to the following, but otherwise negated absolutely:
(a) a requirement to re-supply the service that we provided to you; or
(b) the total amount you paid to us.
10.6 You acknowledge and agree to irrevocably release us and indemnify us against any claims, demands or proceedings by any person, for liabilities, losses, damages, costs, or expenses suffered or incurred by you or any Rider as a result of or related to any one or more of the following:
(a) any death or any physical injury or harm suffered by a Rider;
(b) any loss of or damage to any property of any Rider;
(c) travel cancellations or delays you experience (including where that means you are unable to participate in some or all of the ride activities);
(d) any services which do not form part of our contract, including any additional services or facilities which we have not arranged for you; and
(e) any services that a third party fails, refuses or neglects to provide,
except to the extent that the liabilities, losses, damages, costs or expenses are directly caused by our negligent act or omission in providing our services within the scope set out in these Terms and Conditions and as specified in clause 2.
11 Insolvency/Bankruptcy
11.1 If a third-party supplier/outfitter of the ride you have booked becomes bankrupt or subject to an insolvency event, we may terminate this agreement by giving you written notice. In those circumstances:
(a) we will refund to you the amounts paid by you to us, less any amounts we are unable to recover from the third-party supplier(s)/outfitter(s) for that ride; and
(b) we will have no liability to you for any amounts that we are unable to recover from the third-party supplier(s)/outfitter(s) and you will have to seek recover those amounts from the third-party supplier(s)/outfitter(s) directly.
12 Special Requests and medical problems
12.1 If you have any special requests or medical problems, we recommend that you contact us before making your holiday booking so that we can help you identify a holiday option that may be best suited to you. The provision of such advice by us is not intended to be, nor should it be interpreted as a representation or warranty that the particular holiday option will meet your needs, nor will it avoid or override the limitations and exclusions of liability outlined in clause 10 above.
12.2 You agree to advise us, in writing at the time of making your booking, of any physical, medical, or other special needs that you or Riders on the Booking Form may have. We reserve the right to cancel your booking if you fail to do this.
12.3 We will specifically confirm in writing whether your special requests are able to be accommodated. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we reserve the right to decline your reservation.
13 Behaviour
13.1 You agree that all individuals included as Riders on the Booking Form will:
(a) comply with clause 14;
(b) not do anything to jeopardise the safety of any other travellers, Riders or suppliers and will adhere to the health and safety policies of third-party suppliers and/or outfitters;
(c) conduct themselves appropriately, both in terms of physical behaviour and verbal communication;
(d) comply with the authority and decisions of any appointed tour or ride leaders, as well as any other authorised individuals, such as third-party suppliers and/or outfitters;
(e) comply with the laws and regulations of the country in which they are traveling; and
(f) be held responsible for and indemnify us against, any claims or damages resulting from the failure to comply with this clause 13.1.
13.2 In the event of a breach of clause 13.1:
(a) we reserve the right, upon written notice, to immediately cancel all or part of your booking or any remaining unused holiday services provided by third-party suppliers and/or outfitters;
(b) following the cancellation of your booking, you will be required to vacate any premises associated with the booking or services, and we will provide reasonable notice to allow you to make alternative arrangements;
(c) you acknowledge and agree that:
(i) we may not be able to assist you in arranging alternative travel or ride plans;
(ii) we reserve the right to withhold further services to you and any Riders on the Booking Form;
(iii) you and any Riders on the Booking Form are solely responsible for making alternative arrangements within the cancellation notice period and for any costs or fees resulting from the cancellation of your booking;
(d) no refund will be provided for cancellations resulting from a breach of clause 13.1, and you agree to indemnify us for any costs, losses, or expenses incurred due to such cancellation.
14 Safety Standards
14.1 You acknowledge and agree:
(a) to be solely responsible for becoming aware of and complying with laws and regulation of the country you elect to travel;
(b) to fully comply with all applicable requirements, regulations, and standards of the location in which the services forming part of the booking are being provided by third-party providers and outfitters;
(c) that Australia has high safety standards, which may not apply in the country the services are provided;
(d) the safety standards applicable in the country in which the services are provided may be lower than Australian safety standards; and
(e) take reasonable steps to ensure that Riders on the Booking Form comply with this clause 14.
15 Jurisdiction
15.1 These Terms and Conditions shall be governed by and construed and/or enforced in accordance with the laws of Queensland, Australia. You hereby irrevocably submit to the non-exclusive jurisdiction of the Courts of Queensland, and the Courts of competent jurisdiction to determine appeals from those Courts, with respect to any proceedings which may be brought at any time relating in any way to these Terms and Conditions.
16 Privacy and data protection
16.1 We cannot complete your booking without providing your personal information (such as your name, contact details, payment details and any medical/special needs requests) to suppliers and/or outfitters. These suppliers and/or outfitters may be located overseas, for example, where your booking involves international travel. By completing our Booking Form with personal information and making a booking with us, you (and Riders on the Booking Form) consent to us collecting, using and disclosing your personal information to relevant third parties, including those who are located overseas.
16.2 You agree and represent to us that:
(a) all Riders on the Booking Form have consented to providing their personal information to us; and
(b) we are permitted to disclose your personal information to overseas recipients where it is necessary to do so to book your holiday.
16.3 If you withdraw the consent provided under the Globetrotting Privacy Policy (which can be found our Website) and these Terms and Conditions, we may not be able to complete your booking and may, at our discretion, cancel your booking.
17 Photographs and Video Recordings
17.1 You consent and agree that we and other participants can take photographs and video recordings of you, including any Rider under the age of 18 years of age for which you are submitting a Booking Form on behalf of, and we can use and disclose photographs and video recordings of Riders obtained in the course of the ride activities as follows:
(a) when photographs and video recordings involve other participants, we may disclose photographs and video recordings of Riders directly to other participants in the ride activities; and
(b) at any time, we may disclose photographs and video recordings of Riders for promotional purposes through our website and in any media, including print, electronic or video media, in Australia and overseas.
17.2 By completing and submitting the Booking Form to us, you acknowledge and agree to release to us all rights to exhibit the photographs or video recordings, in print and electronic form publicly or privately without compensation owed to Riders.
17.3 If you do not consent to the use or disclosure of photographs and video recordings as described in this clause 17, you must notify us in writing prior to participating in the ride activities.
18 Travel Insurance Policy
18.1 We recommend that you take out comprehensive insurance cover which covers:
(a) personal liability, loss of luggage and personal effects, horse riding and related activities, cancellation of the holiday, inability to participate because of cancelled or delayed travel, personal injury, death, medical expenses, repatriation expenses and evacuation expense irrespective of whether you are travelling in your home country or abroad; and
(b) provide us with the details of your travel insurance policy including the name of the insurer, policy number and emergency contact number before your departure date.
18.2 We accept no responsibility or liability for your failure to take out appropriate insurance, or for any inadequacies in the scope of that insurance coverage.
19 Read Down
If any of these Terms and Conditions are deemed void, invalid, illegal or unenforceable, they will be read down to the extent necessary to ensure that they are not void, invalid, illegal or unenforceable, but if that is not possible, they will be severed from the Terms and Conditions and the other terms will remain valid.